Support
Licensing questions, billing queries, renewals and technical issues. If you have an account, raising a ticket there keeps everything against your record.
Raise a ticket
Sign in to raise a ticket that is tracked against your account, with its history in one place.
Sign inTrack an order
Order, quotation and enquiry status lives in your account, where it is tied to the signed-in user rather than to a reference anyone could guess.
Track orderHow a ticket is handled
Every ticket gets a reference of its own — quote it in any reply and the whole history comes with it.
What you can raise
- Licensing question
- Billing or invoice
- Technical issue
- Renewal
- Something else
The states a ticket moves through
- Open
- Raised and waiting to be picked up.
- In progress
- Being worked on.
- Waiting on you
- We need something from you before we can go further.
- Resolved
- Answered or fixed.
- Closed
- Finished, and no longer being worked on.
Common questions
Yes. Every invoice is a compliant GST tax invoice with your GSTIN and registered legal name recorded, so input credit can be claimed without a reconciliation problem.
Often, yes. Co-terminating subscriptions onto a common anniversary is possible with most publishers and reduces administrative overhead considerably. It usually involves a prorated adjustment in the first term, which we show before proceeding.
Yes. That is the core of what we do: one itemised quotation covering several publishers and hardware manufacturers, one purchase order, and one GST invoice.
Standard software licensing quotations are typically returned within one business day. Configured hardware and multi-brand solutions depend on the publisher's or manufacturer's response and are given a stated turnaround when the enquiry is acknowledged.
Send a support message
For anything not covered above. We respond to the email address you provide.